LED Display Warranty & After-Sales Policy
Every UnifyLED screen ships with a written warranty and a defined after-sales path: 24-hour response, remote diagnosis, and spare parts from four global offices.
Short answer: UnifyLED warrants every LED display for 3 years across all product lines, covering LED modules, power supplies, receiving cards, and sending hardware against manufacturing defects. Warranty service works through a 5-step RMA process with 24-hour first response. Spare parts ship from service centers in the US, Malaysia, Nigeria, and South Africa, not from China weeks later. The exact terms for your order are stated in your sales contract.
How Long Is the LED Display Warranty Period?
Every product line carries the same standard 3-year warranty; project contracts can extend it.
| Component | Standard Warranty | Notes |
|---|---|---|
| Indoor fixed LED display | 3 years | SMD and COB fine-pitch series |
| Outdoor fixed LED display | 3 years | IP65 rated; coastal models include anti-corrosion treatment |
| Rental LED display | 3 years | Covers touring wear within rated assembly cycles |
| COB LED display | 3 years | Extended coverage available on contract orders |
All panels also pass a 72-hour continuous aging test before shipment, so defects are caught in our factory, not on your wall.
What Does the LED Display Warranty Cover?
✅ LED modules and lamp failures
✅ Power supplies and receiving cards
✅ Sending box and control hardware
✅ Cabinet structure and mechanical parts
✅ Dead pixels beyond the rated allowance
✅ Factory workmanship defects
❌ Physical impact or accident damage
❌ Improper installation by third parties
❌ Flooding, fire, or lightning damage
❌ Unauthorized modification or repair
❌ Normal wear of consumable parts
❌ Use outside rated specifications
How Does the LED Display RMA Process Work?
A return material authorization (RMA) keeps repair work tracked and fast. Five steps, usually completed within 7 to 14 days for module-level replacements:
Report the fault
Send photos or a short video of the fault to our support team by email or WhatsApp. First response within 24 hours.
Remote diagnosis
Our engineer identifies the failed component from your evidence. Most issues are resolved with a firmware update or a spare part swap.
Receive RMA number
You get a tracking number and shipping instructions. In-warranty parts are replaced free of charge.
Repair or replacement
Module-level faults are usually replaced outright from stock rather than repaired, so your screen stays on air.
Ship and close
Replacement parts ship from the nearest service center with installation guidance included. The case closes only when you confirm the screen is running.
What Can You Expect From LED Display After-Sales Support?
⏱
24-Hour First Response
Email or WhatsApp gets an engineer reply within one business day.
📦
Local Spare Parts
Stock in US, Malaysia, Nigeria, and South Africa — no weeks-long sea freight for warranty parts.
🔨
Lifetime Support
After the warranty ends, we keep selling spare parts and giving technical support at cost.
How Do You Claim Your LED Display Warranty?
Contact us with your order number, the fault description, and photos or video of the affected panel:
✉ Email: unifyledscreen@gmail.com
📱 WhatsApp: +86-191-18802497
📞 Phone: +86-191-18802497